Documentation

System Usage & Limits

Monitor your team's consumption of AI tokens, seats, and storage.

Overview

Your Ticket Mate subscription includes specific quotas for AI operations and active users. The Usage page provides real-time visibility into these metrics to help you manage costs and prevent service interruptions.

Key Metrics

1. AI Token Consumption

Usage by Month: Total tokens consumed across all AI assistants (e.g., ticket enhancement, triage agent).
Project Breakdown: See which projects are using the most AI resources.
Estimated Savings: A calculation of the time/money saved based on your AI usage.

2. Seat Usage

Active Seats: Number of invited users currently assigned to a seat.
Available Seats: Remaining capacity based on your billing plan.
Pending Invites: Users who have been invited but haven't joined yet.

3. Storage & API Calls

Attachment Storage: Total space used by images and documents in the Project Hub.
Jira API Calls: Volume of communication between Ticket Mate and your Jira instance (useful for monitoring rate limits).

Managing Your Usage

Threshold Alerts

Set up notifications to be alerted when you reach 80% or 90% of your AI token limit. This allows you to upgrade your plan or adjust assistant behavior before reaching the cap.

Optimization Tips

Filter AI Actions: Only enable AI enhancement for specific issue types to conserve tokens.
Automated Seat Cleanup: Set a policy to automatically remove seats for users who haven't logged in for 30 days.

Frequently Asked Questions

What happens if I hit my AI limit? AI features (like Ghostwriter in Cursor or Ticket Enhancement) will pause. Basic Jira sync and dashboard functionality will remain active.

Can I buy extra tokens without upgrading my plan? Yes, extra token packs can be purchased in the Admin → Billing section.