Documentation

System Settings

Customize your Ticket Mate workspace to match your team's workflow.

Overview

The Settings section is where you manage the fine-grained configuration of your Ticket Mate workspace. From branding to project visibility, these settings shape the dashboard experience for your entire team.

Key Settings

1. General Preferences

Timezone: Ensure all event logs and report data are displayed in your team's local time.
Currency: Set the default currency for billing and cost-saving reports.
Language: Choose the interface language for the dashboard.

2. Project Visibility

Manage which Jira projects are visible within your Ticket Mate workspace. This helps reduce clutter for teams working in large Jira instances.

Enabled Projects: Only synced data for these projects will appear in the dashboard.
Archive Policy: Automatically hide projects that haven't seen activity for a specified period.

3. Branding & UI

Logo: Upload your company logo to appear on the dashboard and in exported reports.
Theme: Set a default "Light" or "Dark" mode for your workspace, or allow users to choose their own.

4. Notification Settings

Control how and where your team receives updates:

Email Digests: Weekly summaries of project velocity and team activity.
Push Notifications: Real-time alerts for critical system events or integration failures.
Slack Integration: Connect Ticket Mate to your Slack workspace to receive updates in specific channels.

Security Settings

Two-Factor Authentication (2FA): Require all users to use 2FA for increased account security.
Whitelisted Domains: Restrict user invitations to specific corporate email domains.

Best Practices

Centralize Notifications: Link Ticket Mate to Slack to reduce email fatigue while keeping the team informed.
Curate Project List: Regularly review your "Enabled Projects" list to ensure the dashboard remains focused and performant.