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Getting Started with Ticket Mate

Welcome! Follow this guide to go from zero to a fully automated Jira-AI workflow in less than 10 minutes.

Overview

Ticket Mate is designed to be the "intelligent layer" on top of your existing Jira instance. We don't replace Jira; we make it faster, smarter, and more accessible for engineering teams.

Step 1: Connect Your Workspace

  1. Create an account at app.ticketmate.com.
  2. During the onboarding flow, select Connect Jira.
  3. Authorize the Ticket Mate Atlassian App.
  4. Select the Jira projects you want to sync.

Step 2: Configure Your First Integration

Most teams start by connecting GitHub to link code activity to tickets.

  1. Navigate to Admin → Integrations → GitHub.
  2. Connect your GitHub organization.
  3. Select the repositories that match your Jira projects.
  4. Optional: Set up the Cursor Integration to bring Jira context into your editor.

Step 3: Enable AI Assistance

Turn on the "Smart Enhancement" feature to improve ticket quality.

  1. Go to Admin → AI Settings → Assistants.
  2. Enable the Description Generator.
  3. Create a test ticket in your dashboard and click the ✨ Enhance button.

Step 4: Build Your First Automation Rule

Let Ticket Mate handle the status changes for you.

  1. Navigate to Features → Automation.
  2. Click Add Rule and select the "Move to In Progress on Branch Creation" template.
  3. Save the rule.
  4. Create a new branch in GitHub (e.g., feature/TM-123-new-auth).
  5. Watch the Jira ticket move automatically!

Step 5: Invite Your Team

  1. Go to Admin → Team Management.
  2. Invite your developers and product managers.
  3. Assign Roles based on their needs.

Next Steps

  • Explore Deeply: Read the Feature Guides to see what else you can automate.
  • CLI Power: Install the CLI Utility for terminal-based ticket management.
  • Reporting: Visit the Analytics dashboard after your first week to see your team's velocity.

Last Updated: February 11, 2026 11:00 PM EST