Automation
Automate your Jira workflows with intelligent rules and triggers.
Overview
Ticket Mate's automation system helps you eliminate manual work with:
- Smart rules for ticket management
- Automated workflows triggered by events
- Custom conditions and actions
- AI-powered suggestions
Creating Rules
1. Navigate to Automation
Go to Admin → Automation in your dashboard.
2. Create New Rule
Click "New Rule" and define:
- Trigger: What event starts the automation
- Conditions: When the rule should run
- Actions: What happens when triggered
3. Test and Activate
Test your rule with sample data before enabling it in production.
Common Use Cases
Auto-Assign Tickets
Automatically assign tickets based on:
- Project or component
- Issue type
- Labels or keywords
- User availability
Status Transitions
Auto-update ticket status when:
- Pull request is merged
- Build passes
- Review is approved
- Deployment completes
Notifications
Send notifications when:
- High-priority issues are created
- Tickets are overdue
- Status changes occur
- Comments are added
Related
Last Updated: February 11, 2026