Documentation

AI Assistants

Leverage state-of-the-art AI to automate repetitive tasks, improve ticket quality, and accelerate your development workflow.

Overview

Ticket Mate's AI assistants are built to handle the "boring" parts of project management. By integrating directly with your Jira instance, our assistants can understand context and provide actionable suggestions.

Core Features

1. Smart Ticket Enhancement

When creating or editing a ticket, use the AI assistant to:

Generate Descriptions: Turn a few bullet points into a professional, detailed Jira ticket.
Acceptance Criteria: Automatically suggest SMART acceptance criteria based on the ticket description.
Technical Breakdown: Get suggestions for sub-tasks and implementation steps.

2. Automated Triage

The AI Assistant can analyze incoming tickets and suggest:

Priority Level: Based on keywords and historical data.
Labels & Components: Auto-categorization for better filtering.
Sprint Assignment: Suggested placement based on complexity and team capacity.

3. Triage Agent (The "Triage Mate")

A specialized agent that continuously monitors your inbox to:

Flag duplicates.
Request missing information from reporters.
Suggest potential assignees based on previous work in similar modules.

Configuration & Tuning

Individual assistants can be configured in Admin → AI Settings:

Model Selection: Choose between different LLM providers (OpenAI, Anthropic).
Instructions: Provide custom "System Prompts" to tailor the assistant's voice and behavior.
Knowledge Base: Link specific documentation pages to improve the assistant's context.

Privacy & Security

Data Isolation: Your data is never used to train global models.
Audit Logs: Every AI action is logged and attributable to the system or a specific user trigger.