Help & Support
Everything you need to know about Ticket Mate and Jira integration.
We offer a Free Starter plan for individuals. For teams, we have Pro and Enterprise plans with advanced features like multi-tenancy and unlimited automation runs. Check our Pricing page for details.
You can connect your Jira account in the Settings page. We support both OAuth 2.0 (recommended for web) and Personal Access Tokens (PAT) for CLI usage.
Currently, Ticket Mate is optimized for Jira Cloud. Support for Jira Data Center is on our roadmap for Q3 2026.
Yes! You can upload attachments when creating issues via the Web UI or CLI. Drag and drop files directly into your ticket creation form.
Notes allows you to draft ideas quickly before turning them into Jira tickets. You can even use AI to expand a simple bullet point into a full user story. Visit the Notes Board to try it.
Absolutely. Ticket Mate supports full Markdown rendering and editing. We automatically convert it to Jira's Atlassian Document Format (ADF) for you.
Our AI Agents can triage tickets, suggest resolutions, and even generate release notes. You can configure custom rules in the Automation dashboard.
Starter plans have a monthly cap on AI tokens. Pro and Enterprise plans offer significantly higher limits. You can monitor your usage in the dashboard.
You can install the CLI via npm: `npm install -g @ticket-mate/cli`. Run `tm login` to get started.
For developers who want to extend Ticket Mate, check out our full API Documentation.
Yes, we provide a Docker image for Enterprise customers who require on-premise hosting. Contact sales for more info.
Yes, we have deep integration with GitHub. You can link pull requests to tickets automatically using our GitHub Action.
Go to the Team Management page. You can invite members via email. Pro plans include up to 10 seats.
Invoices are emailed to the account owner monthly. You can also download past invoices from the Billing section in Settings.
If you signed up with email/password, you can reset it via the "Forgot Password" link on the login page. Google Auth users manage their password through Google.
Please report bugs via our Contact Page or directly create a ticket in our public issue tracker if available.
Enterprise plans come with 24/7 priority support and a dedicated success manager.
We have a mobile-responsive web app that works great on iOS and Android. A native app is planned for late 2025.
Yes, you can export your notes and ticket drafts to JSON or CSV format from the Settings > Data page.
No. Your data is yours. We do not use customer data to train our foundational models. Data sent to AI providers is ephemeral and not retained.
Ticket Mate supports all standard Jira issue types (Story, Bug, Task, Epic, etc.) and can work with custom issue types configured in your Jira instance. The UI adapts to your project's specific configuration.
Yes! Use the CLI command `tm sync --ticket TICKET-KEY` to sync individual tickets, or `tm sync --project PROJECT-KEY` to sync all tickets in a project. This creates local markdown files for offline editing.
Ticket Mate receives webhooks from Jira when tickets are created, updated, or transitioned. These trigger automations and update your dashboard in real-time. Configure webhooks in Automation > Webhooks. You'll need to set the webhook URL in your Jira project settings.
Yes, Ticket Mate supports connecting to multiple Jira instances. Each connection is scoped to your user account and you can switch between them in the settings. Enterprise plans support organization-wide Jira instance management.
The Bug Tracker automatically detects and tracks bugs from your codebase, creating Jira tickets automatically. It integrates with your CI/CD pipeline and supports multiple project types. Learn more on the Bug Tracker page.
Absolutely! The CLI supports creating tickets with full details: `tm create --title "Title" --description "Description" --type Bug --project PROJECT-KEY`. You can also use templates and interactive mode.
Yes! Ticket Mate provides an enhanced view of your Jira boards with drag-and-drop support, better filtering, and real-time updates. Access boards from the Projects section in the dashboard.
Yes, you can bulk update tickets using the CLI: `tm update --jql "project = PROJECT" --field status --value "Done"`. The web UI also supports multi-select operations in the issues list.
Ticket Mate includes templates for common ticket types (Bug Reports, Feature Requests, User Stories). You can also create custom templates. Manage templates in Templates section.
Ticket Mate integrates with GitHub via GitHub Apps (for repository automation) and OAuth (for user authentication). You can link PRs to tickets, track commits, and receive notifications for GitHub events. Set up GitHub App in Integrations > GitHub.
Yes! When you create a PR, mention the ticket key in the PR title or description (e.g., "PROJECT-123: Add feature"). Ticket Mate will automatically link them and show PR status in the ticket view.
Yes, we provide GitHub Actions that can create Jira tickets from issues, update ticket status on PR merge, and sync commit messages. Check our documentation for setup instructions.
Run `tm login` which opens your browser to authenticate. The CLI stores a secure token locally. For CI/CD, use `tm login --token YOUR_API_TOKEN` with an API token from Settings > API Keys.
Yes! The CLI is designed for CI/CD. Use API tokens for authentication instead of interactive login. You can create tickets, update status, and sync data as part of your deployment pipeline.
Key commands include: `tm sync` (sync tickets), `tm create` (create ticket), `tm update` (update ticket), `tm list` (list tickets), `tm bugs:sync` (sync bugs), `tm projects` (list projects). Run `tm --help` for full documentation.
You can create rules for ticket triage, status transitions, auto-assignment, SLA tracking, and more. Rules use JQL (Jira Query Language) for filtering and support JavaScript expressions for custom logic. Configure in Automation > Rules.
Yes! Automation rules can make HTTP requests to external APIs, send webhooks, trigger GitHub Actions, or execute custom scripts. This enables integration with Slack, Discord, or any REST API.
Use the "Test Rule" feature in the automation dashboard. It shows you which tickets would match the rule without actually executing actions. You can also enable "Dry Run" mode for safe testing.
Ticket Mate uses OAuth 2.0 with secure token storage. All API calls are encrypted via HTTPS. Tokens are stored encrypted and never logged. We follow OWASP security best practices.
Ticket data is stored in your Jira instance. Ticket Mate only caches data temporarily for performance. Notes, drafts, and user preferences are stored in our secure database with encryption at rest.
Yes, you can revoke Ticket Mate's access at any time from your Atlassian account settings. Go to Security > API tokens or Account settings > Authorized apps. You can also remove API keys from Ticket Mate settings.
Yes, Ticket Mate is GDPR compliant. You can request data export or deletion at any time. We only store data necessary for service operation and provide tools for data portability.
The Free plan includes: 1 user, basic Jira integration, 10 AI automation runs per month, CLI access, up to 50 notes, and community support. Perfect for individual developers and small projects.
Pro includes up to 10 team members, 1000 AI runs/month, advanced automation, priority support, and GitHub App integration. Enterprise adds unlimited users, dedicated support, SLA guarantees, on-premise deployment, and custom integrations.
Yes! You can upgrade instantly and access new features immediately. Downgrades take effect at the end of your billing cycle. Prorated refunds are available for annual plans.
Yes, annual plans save you 20% compared to monthly billing. Educational institutions and non-profits receive additional discounts. Contact sales for details.
First, ensure you're using the correct email and password. If you signed up with OAuth (Google/GitHub), use that method instead. Reset your password via the "Forgot Password" link, or check if your account needs email verification.
Verify the webhook URL is correct in Jira settings, check that the webhook secret matches (if configured), ensure your Ticket Mate instance is publicly accessible, and review the webhook logs in Automation > Webhooks for error messages.
Run `tm login` again to refresh your token. If using API tokens, verify the token is still valid in Settings > API Keys. Check that your network allows outbound HTTPS connections. For CI/CD, ensure the token is correctly set in environment variables.
Check your Jira connection status in Settings. Verify you have permission to view the project. Check the CLI logs for error messages. Ensure the project key is correct. If using filters, verify your JQL query is valid.
Yes! Ticket Mate provides a comprehensive REST API. Get an API key from Settings > API Keys, then use our API Documentation to integrate. All endpoints support JSON and follow RESTful conventions.
Free plans have rate limits of 100 requests per hour. Pro plans allow 1000/hour, and Enterprise has custom limits. Rate limit headers are included in all responses. You can monitor usage in the dashboard.
Enterprise plans include the ability to receive webhooks from Ticket Mate when tickets are created or updated. You can configure webhook endpoints and customize payload formats. Contact sales for setup assistance.
Ticket Mate sends notifications for ticket updates, webhook events, GitHub activity (pushes, PRs), automation runs, and system alerts. Configure notification preferences in Notifications. You can filter by type and mark items as read.
Email notifications are available for Enterprise plans. Configure email preferences in Settings > Notifications. You can choose which events trigger emails (new tickets, status changes, mentions, etc.).